Best 6 Ways to Fix ChatGPT App Not Working on iPhone 2025

With the introduction of the official ChatGPT app for iPhone, you no longer need to use ChatGPT through Siri or a web browser. The official ChatGPT app for iOS lets you interact with chatbots and access your conversation history directly on your iPhone. This is assuming the ChatGPT app works flawlessly on your iPhone.

OpenAI recently announced the public release of the ChatGPT app for iOS. However, some users are facing issues like not being able to download ChatGPT for iOS and/or not opening the app on their iPhone. So, if you are someone who wants to use the new ChatGPT app on their iPhone but somehow can't, try the following solutions and workarounds.

After gaining massive popularity worldwide, OpenAI's uber-popular AI chatbot ChatGPT recently made its way to iOS. Until the recent announcement of OpenAI's ChatGPT app for iOS, users were only able to access the "decently intelligent" AI chatbot through a web browser or as a PWA on Windows PCs and laptops. Although the ChatGPT for iOS app has already become popular among users and topped the App Store charts, many users are facing problems with it on their iPhone.

Best way to fix ChatGPT app not working on iPhone

If you're having trouble opening the ChatGPT app or using it on your iPhone, this guide can help. We have listed some useful troubleshooting tips to get the ChatGPT app working on your iPhone.

1. Check your internet connection

A common reason for the ChatGPT app not responding to your queries is if there is a problem with your internet connection. In some cases, the app may display a 'Your internet connection is having a problem' message at the top to indicate the same.

To rule out this possibility, try loading a few websites in Safari to check if your internet is working. If there is a problem, consider switching to a different network connection.

2. Allow the required permissions

The ChatGPT app requires certain permissions to work properly on your iPhone. For example, it needs to access your microphone to interact with your voice. If you have denied any permissions to the app, it may not work as expected.

To review ChatGPT app permissions, use these steps:

Step 1: Open the Settings app on your iPhone.

Step 2: Scroll down to tap on ChatGPT and enable the toggles in the following menu to grant required permissions.

3. Close and reopen the app

The ChatGPT app on your iPhone may exhibit erratic behavior due to a temporary error with one of its processes. In most cases, you can resolve such issues by closing the app and opening it again.

Swipe up from the bottom of the screen (or press the home screen button twice) to access the app switcher. Swipe up on the ChatGPT card to close the app.

Close ChatGPT app on iPhone

Open the app again and see if it works fine.

4. Sign out and sign in again

Signing out of the ChatGPT app and signing back in is a good way to refresh your session and troubleshoot any account-specific issues. So, if restarting the app doesn't help, try removing and re-adding your account to the ChatGPT app using the steps below.

Step 1: Open the ChatGPT app, tap the three horizontal dots menu icon in the top-right corner, and select Settings.

Step 2: Scroll down to tap Sign Out.

Step 3: Sign in to the app again and see if it works.

5. Close the VPN connection

Problems with your VPN connection can prevent the ChatGPT app from communicating with the server and make it unresponsive. To fix that in this case, you can temporarily disable your VPN connection and try using the app again.

6. Check the server status of ChatGPT

At times, server congestion or other related issues may affect the performance of the ChatGPT app on your iPhone. OpenAI maintains a server status page that can help you determine if the problem originates from the server side.